Tikunet Privacy Policy

1. Definitions

For the purpose of this Privacy Policy:

• "Tikunet" or "Service" refers to the application provided by TIBA KWANZA UNIVERSAL NETWORK LIMITED, based in Dar es Salaam, Tanzania.
• "Account" means a unique account created for you to access and use our Service.
• "Affiliate" refers to an entity that controls, is controlled by, or is under common control with us.
• "Country" refers to Tanzania.
• "Device" encompasses any electronic device capable of accessing our Service, such as a computer, cellphone, or digital tablet.
• "Personal Data" comprises any information that relates to an identified or identifiable individual.
• "Service Provider" denotes any natural or legal person who processes data on our behalf. This includes third-party companies or individuals that help us deliver the Service, analyze usage, and improve functionality.
• "Usage Data" represents data collected automatically during the use of our Service, including information such as IP address, browser type, pages visited, time and date of the visit, and device identifiers.
• "You" refers to the individual accessing or using our Service, as well as the company or legal entity on whose behalf such individual is using the Service.

2. Collecting and Using Your Personal Data

We may collect various types of Personal Data to provide and enhance our Service. The information we may ask you to provide includes but is not limited to:

• Email address
• First name, Middle name, and Last name
• Phone number
• Gender
• Date of birth
• Usage Data

3. Use of Your Personal Data

We use your Personal Data for the following purposes:

• Providing and maintaining our Service, including monitoring its usage.
• Managing your Account and granting access to specific functionalities available to registered users.
• Contacting you through email, phone calls, SMS, or equivalent electronic communication for updates and informative communications related to the Service.
• Addressing and managing your requests.
• Conducting data analysis, identifying usage trends, evaluating promotional campaigns, and improving our Service, products, services, marketing, and user experience.

4. Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements and policies. Usage Data may be retained for internal analysis purposes or to enhance the security and functionality of our Service.

5. Transfer of Your Personal Data

By using our Service, you consent to the transfer of your Personal Data, including any Usage Data, to locations where we operate or where our Service Providers are located. This may involve transferring data to countries with data protection laws different from your jurisdiction. Rest assured, we take necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

6. Disclosure of Your Personal Data

We may disclose your Personal Data in the following cases:

• In the context of a business transaction, such as a merger, acquisition, or asset sale, with prior notice to you.
• If required by law or in response to valid requests by public authorities.
• To protect the rights, property, or personal safety of Tikunet users or the public, and to prevent or investigate potential wrongdoing.

7. Security of Your Personal Data

While we strive to protect your Personal Data using commercially acceptable means, it is important to note that no method of transmission or storage over the Internet is 100% secure. We cannot guarantee the absolute security of your data.

8. Children's Privacy

Tikunet is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with Personal Data without parental consent, please contact us, and we will take appropriate steps to remove that information from our servers.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we make any significant updates, we will notify you through email or by prominently posting the changes on our Service.